Installing on Windows and macOS
ZXP install on Windows, .dmg on macOS, and the most common install hiccups.
The install page (/premiere/download) has a one-minute video and the same steps; it ticks the last one green once your panel connects.
WINDOWS 1. Download the .zip from your install page and extract it (right-click → Extract All). Inside: 1-ZXP-Installer, 2-BestSubtitle.zxp and a PDF guide in English and Turkish. 2. Install the free aescripts ZXP Installer (skip if you already have it). Close Premiere Pro, then drag 2-BestSubtitle.zxp onto the ZXP Installer window and wait for "Installed successfully". 3. Start Premiere Pro and open Window → Extensions → BestSubtitle, then click "Connect account".
MACOS (Apple Silicon) 1. Download the .dmg from your download page. 2. Open it and run the installer. If you see "unidentified developer", right-click → Open. The build supports macOS 11+ on M-series Macs. 3. Restart Premiere Pro, open Window → Extensions → BestSubtitle, then click "Connect account".
COMMON ISSUES - ZXP Installer shows an error: extract the .zip first and drag the .zxp inside it, not the .zip itself. - The panel doesn't appear under Extensions: make sure Premiere was fully closed during install, and that you're on Premiere Pro 2019 (13.x) or newer. - An older or duplicate BestSubtitle entry shows up: uninstall previous versions first, then reinstall the latest package. - Still stuck? Email support@bestsubtitle.com with your Premiere version and OS. We answer every message.